Laxmi Sunrise Internal Chat App Privacy Policy
Laxmi Sunrise Bank Limited (“we,” “us,” or “our”) is committed to ensuring the privacy and security of our employees’ data while using the internal chat application (the “Application”). This Privacy Policy explains how we collect, use, share, and protect your data and outlines your rights regarding this information.
1. Introduction
The Application is designed to facilitate seamless internal communication and collaboration among employees. We value your privacy and are dedicated to safeguarding your personal information in accordance with applicable laws and Bank’s policies. Employees will be provided training and orientation to ensure they understand the responsible use of the Application and this Privacy Policy.
2. Data Collection
We collect the following types of data to provide and improve the Application:
- Chat Data: Messages, shared files, and other communication content.
- Metadata: Timestamps, device information, IP addresses, and login details.
- Usage Information: Information about how you use the Application (e.g., features accessed).
This data is collected directly from you or automatically through the use of the Application. Employees will explicitly acknowledge and consent to these terms before using the Application.
3. Data Usage
We use the data collected for the following purposes:
- Facilitating communication and collaboration among employees.
- Maintaining and improving the performance, functionality, and security of the Application.
- Ensuring compliance with Bank’s policies and addressing misuse or security concerns.
We will not use your data for purposes outside these stated objectives without your explicit consent.
4. Data Sharing
Your data may be shared in the following circumstances:
- Within the Bank: Authorized personnel (e.g., HR, IT, or management) may access data as needed for official/disciplinary purposes.
- Third-Party Service Providers: Trusted vendors who assist with hosting, analytics, or support for the Application, provided they adhere to strict confidentiality and security standards.
- Legal Obligations: When required by law or to respond to valid legal requests.
We will never sell or rent your data to third parties. Sensitive data, such as HR-related discussions or disciplinary matters, will be flagged and handled with heightened confidentiality.
5. Data Security
We implement robust measures to protect your data, including:
- End-to-end encryption for messages and data transmission.
- Secure access controls with role-based permissions.
- Regular system updates, vulnerability assessments, and security audits.
Despite these efforts, no system can be 100% secure. We encourage you to report any suspected security breaches promptly. In the event of a data breach, affected employees will be notified, and appropriate measures will be taken to address the breach.
6. Data Retention
We retain your data only as long as necessary for business purposes or as required by law:
- Chat messages and metadata are stored for 12 months unless archived for compliance.
- Data is securely deleted upon approval from the concerned authority as and when required.
If you leave the Bank, your personal data may be retained as per our retention policy but will not be used for any active purpose. The retention period and data deletion process will be clearly communicated.
7. Employee Rights
You have the right to:
- Understand how your data is pricessed and used.
- File a complaint with the designated contact if you believe your data rights are violated.
For any requests or inquiries, contact us at hr@laxmisunrise.com or it@laxmisunrise.com.
Detailed steps for filing complaints and the resolution timeline will be provided upon request.
8. Monitoring and Oversight
We may monitor the use of the Application to ensure compliance with Bank’s policies, prevent misuse, and maintain security. Monitoring will be limited to metadata and conducted transparently for lawful, Bank- relevant purposes only. Content monitoring, if required, will follow strict protocols and be limited to specific cases of policy violations.
9. Third-Party Services
We utilize third-party providers to support the Application. These providers comply with relevant data protection regulations and maintain high security standards. A list of these providers is available upon request.
10. Legal Compliance
We adhere to applicable data protection laws and regulations. Any legal requests for data will be processed in accordance with these laws.
11. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Employees will be notified of any significant changes through official communication channels, such as email or intranet announcements. It is your responsibility to stay updated on these changes.
12. Contact Information
For questions, concerns, or to exercise your data rights, please contact:
Laxmi Sunrise Bank Limited
Email: hr@laxmisunrise.com/it@laxmisunrise.com
Phone: 01 4544640/743
Address: Laxmi Complex, Hattisar, Kathmandu Metro – 1, Kathmandu, Nepal
This Privacy Policy ensures transparency and protects your privacy while using the Application. By using the Application, you acknowledge and agree to the terms of this Policy.